Services
Managed IT, security and cloud services
We design, run, secure and document the technology behind your business, from the firewall to the inbox. Here's what we do, and the tools we trust to do it.
Managed IT
Proactive monitoring, maintenance and help desk support for your servers, PCs, Macs and network. We can be your entire IT department, or the senior team behind the one you already have.
See X-Manage plans- Help desk support by ticket, phone and remote session
- On-site support across the North Bay
- Monitoring and alerts for servers, workstations and network gear
- Windows and third-party app updates
- Software deployment and new computer setup
- Documentation of your network and systems
- Cloud print management
- Remote support for staff wherever they work
Tools we use: remote monitoring and management (RMM), automated software deployment, Ninite, managed WSUS, Printix
Cybersecurity
Layered protection, watched around the clock, aimed at the attacks that actually hit small businesses: phishing, stolen passwords and ransomware.
- Managed EDR backed by a 24/7 security operations center
- Microsoft 365 identity threat detection and response (ITDR)
- Antivirus on every server and workstation
- DNS filtering that blocks malicious and phishing sites
- Email filtering for spam, phishing and malware
- Privileged access management, so staff don't need admin rights
- Multi-factor authentication and business password managers
- Security awareness training for your staff
- Firewall management and enforced security policies
Tools we use: Huntress, ESET, Cisco Umbrella, Check Point Harmony Email, OpenText Email Threat Protection, Cyberfox AutoElevate, Duo, Bitwarden, LastPass
Microsoft 365 & cloud
Microsoft 365 set up right and kept tidy. We also move a lot of businesses off aging on-premises servers: Active Directory to native Entra ID, and file shares to SharePoint and Teams, or to Egnyte.
- Exchange Online, Teams, SharePoint and OneDrive setup and support
- Moves from on-premises Active Directory to native Entra ID
- Computers managed and secured with Intune
- File server moves to SharePoint and Teams, or to Egnyte
- Email and Microsoft 365 migrations
- Azure and Google Workspace support
Tools we use: Microsoft 365, Entra ID, Intune, SharePoint, Teams, Azure, Egnyte, Google Workspace
Networking & Wi-Fi
Firewalls, switching, Wi-Fi and site-to-site VPNs built for uptime, with internet failover for when the main line drops.
- Firewalls from Fortinet, SonicWall and Ubiquiti
- Business Wi-Fi design and installation
- Switching and network upgrades
- Site-to-site VPNs between offices
- Secure remote access without exposing your network
- Internet failover
Tools we use: Fortinet, SonicWall, Ubiquiti, Twingate, TruGrid SecureRDP
Backup & recovery
Server, workstation and Microsoft 365 backups that are monitored and kept off-site, so one bad day doesn't turn into a disaster.
- Server and workstation backups
- Microsoft 365 and Google Workspace backups with CloudAlly
- Off-site copies of your data
- Backup monitoring and regular reviews
Business phones
Cloud phone systems like Zoom Phone, set up and supported by the same team that runs the rest of your IT.
- Number porting from your current provider
- Call flows and auto attendants
- Desk phones, softphones and mobile apps
- Ongoing changes and support
Tools we use: Zoom Phone
Projects & planning
Server and PC refreshes, migrations, office moves and IT planning, with hardware sourced, configured and installed for you, and real project management from start to finish.
- Hardware and software sourcing
- Computer and server refreshes
- Office moves and new office setups
- Cloud and email migrations
- IT roadmaps and budget planning
AI adoption
Put AI assistants like Claude and Microsoft Copilot to work safely, with the right policies, data controls and staff training.
- Choosing AI tools that fit your team
- AI use policies your staff can follow
- Getting Microsoft 365 permissions and data ready for Copilot
- Hands-on training for your staff
Not sure where to start?
Tell us what you're working with and where it hurts. We'll take a look and recommend the next steps that make sense for your business.