Privacy

The short version

This website is a simple information page. It has no forms, accounts or advertising, it doesn't set tracking cookies, and it doesn't let third parties track you across other websites. We don't sell or share personal information. We only text people who text us first or ask us to, and we never share mobile numbers or text consent.

Information we collect

• Information you give us. If you email or call us, we receive what you choose to share, such as your name, company, email address, phone number and the details of your request.
• Technical information. Like any website, our hosting provider, Cloudflare, processes technical data such as your IP address, browser and device type, the pages you request and the page that referred you, in order to deliver the site and protect it from abuse. Cloudflare may set strictly necessary security cookies. We also use Cloudflare Web Analytics, which counts page visits without cookies and without tracking you across other websites.
• Email address check. If you choose to show one of our email addresses, Cloudflare Turnstile checks that you're a person and not an automated program. For that check it processes technical signals such as your IP address and browser details, and it may set a strictly necessary security cookie. It isn't used to track you across websites. See Cloudflare's Turnstile Privacy Addendum (opens in a new tab).

How we use it

We use the information to respond to you, to provide, support and bill for our services, to keep records of support requests, and to keep this site secure and working.

Who we share it with

We share personal information only with service providers that help us run our business, such as Cloudflare (website hosting, analytics and bot protection), Microsoft (email), Freshworks (our Freshservice ticketing system) and GoTo (remote support), and when the law requires it. We don't sell personal information, we don't share it for advertising, and we don't give it to third parties for their own marketing. This sharing never includes mobile numbers or text messaging consent; see Text messaging (SMS) below.

Text messaging (SMS)

When you text one of our business numbers, or give us your mobile number in a support request or phone call and agree to be contacted by text, we use that number only to send IT support updates, appointment reminders, and service notices, and to reply to your messages. Message frequency varies. Message and data rates may apply. Reply STOP at any time to stop receiving texts, or HELP for help. See our SMS Terms for details.

Mobile phone numbers, text messaging opt-in data, and consent are never shared with, sold to, or rented to third parties or affiliates for marketing or promotional purposes, or for any other purpose. This applies to every category of sharing described in this policy, including service providers, except for the phone carriers and messaging platform needed to deliver the messages you requested.

Support tools

Links on this site lead to tools we use to support our clients: our client portal at support.xponentia.net (powered by Freshworks Freshservice), remote support sessions through GoTo, and our one-time secret service at ots.xponentia.net. Information you submit through those tools is used only to provide support, and the third-party providers handle it under their own privacy policies.

Do Not Track and Global Privacy Control

Because this site doesn't track visitors across websites or sell or share personal information, it works the same way whether or not your browser sends a Do Not Track signal. We treat a Global Privacy Control signal as a request to opt out of the sale or sharing of your personal information, which we don't do in any case. We don't allow other companies to collect information about your online activities over time or across websites through this site.

How we protect information

We limit access to the people who need it to do their jobs, use multi-factor authentication on our systems, and ask clients to send passwords and other secrets through our one-time secret link rather than email. We keep contact and support records for as long as we work together and as needed for billing, legal and security purposes.

Your privacy rights

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it where we aren't required to keep it. We'll confirm your identity before acting on a request and won't treat you differently for making one. Call 707-575-6005 or email us ().

California residents: we don't share personal information with third parties for their own direct marketing, so there is nothing to report under California's "Shine the Light" law (Civil Code section 1798.83), but you're welcome to ask us.

If you need this policy in another format, such as large print or read aloud over the phone, contact us and we'll provide it.

Children

This site is meant for businesses and isn't directed to children under 13. We don't knowingly collect personal information from children.

Changes and contact

If we change how we handle information, we'll update this page and its effective date. Questions? Call 707-575-6005, email us (), or write to Xponentia Inc., PO Box 9250, Santa Rosa, CA 95405-1250.