X-Manage Contract Services

Our Contract IT Services

Comprehensive IT Managed Services

At Xponentia Inc., we provide a holistic suite of managed IT services designed to streamline, monitor, and secure your business operations. Through our X-Manage Priority Contract, we ensure your IT infrastructure operates efficiently, securely, and with minimal disruptions.

Core Services

  1. Network and Infrastructure Management

    • Proactive Monitoring: Continuous remote health monitoring of servers, desktops, laptops, and network devices to detect issues early.

    • Remote and On-Site Support: Technical support for installations, equipment maintenance, and troubleshooting, both remotely and on-site.

    • Policy Enforcement: Network security policy controls with customizable templates for Windows-based systems.

    • Managed Hardware and Software: Continuous management and updates for servers, routers, switches, and firewalls.

  2. Security and Protection

    • Advanced Threat Protection: Enterprise-grade security solutions to guard against malware and phishing.

    • Anti-Spam and Anti-Virus Protection:

      • Managed enterprise-grade antivirus for servers, workstations, and email systems.

      • Off-site email filtering to prevent spam and malware infiltration.

    • Optional Add-Ons:

      • LastPass Enterprise Password Management.

      • Duo Multi-Factor Authentication for enhanced login security.

  3. Huntress Security Services

    • Managed Identity Threat Detection and Response (ITDR): 24/7 monitoring and response to critical security threats in your Microsoft 365 environment, including suspicious login activity, email tampering, and privilege escalation attempts, to prevent account takeovers.

    • Managed Endpoint Detection and Response (EDR): Comprehensive endpoint security for Windows systems, fully managed and monitored by Huntress' 24/7 Security Operations Center (SOC). This service detects and investigates threats, triages alerts, and provides actionable remediation steps to protect against cyber threats.

  4. Maintenance and Updates

    • Quarterly Patching: Regular installation of minor software updates for Microsoft Windows and .NET applications.

    • Detailed Health Reports: Quarterly analysis of system logs, backups, antivirus, and firewalls to ensure optimal performance.

  5. Domain and IT Asset Management

    • DNS Hosting and Management: Full management of domain name services with reliable, secure hosting.

    • SSL Certification: Installation and management of SSL certificates to ensure secure remote access.

    • IT Documentation Portal: Access to real-time IT documentation through the X-Manage Client Portal.

  6. User and Workstation Services

    • Daily Update Services: Ensuring all user systems are equipped with the latest updates and patches.

    • Workstation Security: Anti-virus and anti-spyware software installation and management.

    • Remote Control Support: Secure remote access tools allow for faster troubleshooting and support.

  7. Strategic Planning

    • Annual Network Audit: Inventory and strategic IT planning sessions to optimize technology investments.

    • Quarterly Remote Planning: Ongoing alignment with your business needs to ensure seamless IT operations.

Service Benefits

  • Priority Access: High-priority support and direct communication with experienced IT consultants.

  • Reduced Downtime: Proactive monitoring and quick issue resolution minimize disruptions.

  • Cost-Effective: Predictable, flat-rate pricing for services with discounted labor rates.

  • Secure Infrastructure: Enterprise-level security solutions to protect against cyber threats.

  • Customized Solutions: Flexible policy templates and optional add-ons tailored to your organization’s needs.

Key Contract Highlights

  • Monthly Service Fee: Fixed pricing for various IT assets (servers, desktops, routers, and users).

  • Discounts: 25% service labor discount for X-Manage clients.

  • Emergency Response: Guaranteed response for critical issues within one business day.

Why Choose Xponentia?

With Xponentia’s X-Manage Priority Services, we become an extension of your team—providing reliable IT solutions, minimizing downtime, and ensuring your business thrives with secure, up-to-date technology.